All services introduced to guest in a hotel are monitored by at least one member of the management team; except one, which is serving the guest while being in room. If the guest has a request or faces a problem, he/she calls the concerned department order taker who is one of junior staff. The employee who responds to guest request is also a junior staff. If the guest is not satisfied, none will know unless guest complains,
GSC Features:
- Ensures better guest service
- Monitors service departments performance
- Controls service departments response time
- Highlights weak points of infrastructure
- Highlights defects of spare parts
- Highlights professionalism level of workers
- Graphical & Statistical reports
- Automatic report generation
- Automatic reports distribution e-mails
- Minimum data entry