OCC - Online Comments Card
Honest guest feedback, captured digitally the moment it matters. No fake paper cards, no staff bias, and survey questions you can change any time at zero cost.
Features
What OCC-ONLINE-COMMENTS-CARD does
- ✓ Upon guest check out, system sends thanks message to guest e-mail
- ✓ Guest fills survey while still having stay experince and away from staff pressure.
- ✓ Get real guest evaluation & comments about hotel.
- ✓ On spot info is sent to GM if a guest had evaluated hotel as "bad"
- ✓ Drive “angry” guest away of Holiday check & Trip Advisor sites by sending apology letter to guest e-mail automatically.
- ✓ Encourage “happy” guest to post on Holiday check & Trip Advisor sites by sending Thanking letter containing hotel pages links on these sites.
- ✓ Fully automated system, no user action is needed.
- ✓ PMS interfaced (Fidelio – Opera – PROTEL – Comsys)
- ✓ Auto generating (Survey request – Apology –bad score – Thanking) E-mails
- ✓ Auto Department scoring
- ✓ Enhance Trip Advisor/ Holiday Check Scores
- ✓ Multi Languages (up to 8 languages)
- ✓ Multi-Hotels Reporting system.
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